Return & Refund Policy

1. Eligibility for Returns

• Items must be unused, in their original condition, and returned within 30 days of receipt.

• Only items purchased directly from Cannaffis are eligible for returns.

2. How to Request a Return

• Contact us at spiersambrister@gmail.com with:

  1. Your order number

  2. Reason for return

  3. Photos of the product if it is damaged or defective

3. Refunds & Replacements

• Once your return is approved and received, you may choose:

  • A full refund to your original payment method, or

  • A replacement item at no extra cost.

• Refunds are usually processed within 5–7 business days after receiving the returned item.

• Return shipping costs are covered by Cannaffis if the item is defective, damaged, or incorrect.

4. Lost, Damaged, or Incorrect Items

• If your item is lost, damaged during shipping, or incorrect, contact us within 7 days of delivery.

• We will provide a free replacement, full refund, or alternative solution to ensure your satisfaction.

5. Customer Protection & Commitment

• Your purchase is fully protected by Cannaffis.

• We prioritize clear communication and prompt resolution of any issues.

• Our team ensures that every order meets high-quality standards and customer expectations.

6. Important Notes

• Please include all original packaging and accessories when returning items.

• Items returned without authorization or after the 30-day period may not be accepted.

• Retain your shipping receipt when returning items as proof of shipment.